M2cuci Privacy Policy — User Data Protection
Your privacy is our priority. This policy clearly explains how m2cuci collects, uses, stores and protects your personal information as a platform user in Malaysia.
Last updated: January 2026
Information We Collect
Account & Identity Information
During registration, m2cuci collects basic information such as your username, email address, phone number, and required identity verification details. This information is used to verify your identity, secure your account, and meet applicable compliance requirements.
Device & Browser Information
When you access the m2cuci platform via smartphone or computer, we automatically receive certain technical information — including device type, operating system, browser version, IP address, screen resolution, and system language. This information is used solely to optimise how the platform displays and to identify any technical issues that may affect your experience.
Local Payment Information
For the purpose of processing deposits and withdrawals in Malaysian Ringgit (MYR), we collect information related to your chosen payment method, such as bank account numbers or e-wallet details. Please note that m2cuci does not directly store full card numbers or sensitive financial information — all transactions are processed through certified, secure third-party payment processors.
Usage Data & Platform Activity
We record platform usage patterns, including games accessed, session duration, betting and transaction history, and interactions with platform features. This data is analysed in aggregate to improve our services, detect suspicious activity, and uphold game integrity.
How We Use Your Information
M2cuci uses the information collected for specific, limited purposes only. We do not use your data for anything unrelated to platform operations without your prior consent.
- Identity verification & account security — ensuring only the verified account owner can access the account and carry out transactions.
- MYR transaction processing — managing deposits, withdrawals and financial records accurately and securely.
- Platform improvements — understanding usage patterns to improve the interface, performance and overall user experience.
- Service communications — sending important notifications related to your account, transactions, or policy changes through your registered channels.
- Fraud prevention & compliance — identifying and investigating unlawful activity and fulfilling applicable legal obligations.
- Customer Support — enabling our team to provide accurate and effective assistance whenever you reach out to us.
Cookie Usage & Session Tracking
The m2cuci platform uses cookies and similar session tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Session Cookies — automatically deleted when you close your browser; used to maintain your login state during an active session.
- Preference cookies — saves your language settings, display preferences and other user preferences for future sessions.
- Analytics cookies — collects anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some areas of the m2cuci platform.
Data Storage, Security & Third-Party Sharing
Data Storage & Security
All m2cuci user data is stored on servers protected with industry-standard encryption. We enforce rigorous technical and procedural security measures to safeguard your data against unauthorised access, disclosure, alteration or destruction.
User data is retained for as long as necessary to fulfil the original purpose of collection, meet legal obligations, or comply with retention periods set by the relevant authorities. Once the retention period expires, data will be securely deleted or anonymised.
Third-Party Sharing
M2cuci does not sell, rent or disclose users' personal information to third parties for marketing purposes. Information is only shared under the following limited circumstances:
- With payment processor verified to process your MYR deposit and withdrawal transactions.
- With technical service providers that support platform operations, subject to strict confidentiality agreements.
- When required by law or by order of a lawful authority — in such cases we will notify you where permitted by law.
User Rights & Contact Us
Your Rights Over Personal Data
As an m2cuci user, you hold rights over your personal data that can be exercised at any time by contacting our support team:
- Right to Access — you have the right to request a copy of the personal information we hold about you.
- Right to Rectification — you may request that we correct any inaccurate or incomplete information held in your records.
- Right to Erasure — in certain circumstances, you may request the deletion of your personal data, subject to applicable legal retention obligations.
- Right to Object to Processing — you may object to the processing of your data for specific purposes that are not essential to account operations.
Privacy rights requests will be processed within a reasonable timeframe. We may require identity verification before fulfilling certain requests.
Policy Amendments & Contact Us
M2cuci reserves the right to amend this privacy policy from time to time to reflect changes in data practices, legal requirements or new platform features. Users will be notified of any material amendments via an in-platform notice. Continued use after amendments take effect will be considered acceptance of the updated policy.
For any enquiries, requests or complaints regarding your data privacy on the m2cuci platform, please contact our privacy team by email at: [email protected]. You may also refer to the FAQ for more details.
Questions About Your Privacy?
The m2cuci support team is here to help you understand how your data is managed. Contact us or check the FAQ for more information.